Your team

Join our international Service Delivery Team on a role of Service Manager! Together with five professionals you will be accountable for customer facing operational processes and responsible for the service delivery and service design towards our customers.
We are looking for specialists located in Germany or Latvia, with opportunity to work in hybrid mode.

Your mission

• You manage Service Delivery performance on tactical level according to SLA and act as the functional and hierarchical reporting line for our customers
• To assure the best service you manage the 1NCE service providers based on SLAs and take care of our partners, key accounts
• You define and optimize services processes based on ITIL and AWS Cloud Adoption Framework (AWS CAF) as well as Key Performance Indicators (KPI)
• You are responsible to steer the further development of the 1NCE support tools that are relevant for our service processes, together with our DevOps teams
• You monitor the service delivery and agreed service levels, prepare service level reports and execute regular partners, key accounts, service providers
• You support 1NCE teams to design contractual and financial aspects in cooperation with our partners and service providers

Your skills

• You have completed a degree in Informatics, Computer Science, or a relatable education
• You are familiar with ITIL and/or AWS CAF and already have experience as a Service Manager
• You have a strong background in telecommunications or IT
• You would like to expand your passion for digital innovations, modern cloud service architectures combined with agile methods
• You can make accurate effort and requirement estimations and present complex solutions in a simple and understandable way
• You are a team player, customer focussed and have a confident and competent appearance
• You speak English fluently, German is a plus.

Your gains

• Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future
• A work environment defined by respect, close and informal communications among teams, departments, and management
• Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results
• Working on cutting-edge technologies 
• Flexible working models to accommodate work-life balance 
• Work around the globe program 
• Nilo.Health platform for your well-being 
• 26 days of paid annual leave
• Global and local events to strengthen our team spirit and have fun together
• And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)

Your contact

Jevgenija Lukina
In case of any additional questions regarding the position: jobs@1nce.com

About us

Take your 1NCE in a lifetime opportunity !

1NCE is set to change the IoT connectivity market forever. This requires courage, creativity and a unique team with special skills.
Are you ready to join us in shaping the future of the IoT? 1NCE offers you unique career opportunities in one of the fastest growing markets in the world. 

At 1NCE, we are committed to providing equal employment opportunities to all individuals regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We value diversity, inclusion, and equity, and believe that a diverse and inclusive workforce is a key driver of our success.

We strive to create a workplace where everyone feels valued, respected, and empowered to bring their full, authentic selves to work. We are dedicated to providing a fair and equitable hiring process that ensures all candidates are evaluated based on their qualifications, skills, and experience without bias or discrimination.