Your team

We are looking for you as an IoT Solution Engineer (all). Join our Service management team and contribute to the revolution of the IoT market. This position is located in Montevideo, Uruguay.

Your mission

• You’ll work on 2nd level customer tickets that will come with a huge variation of issues to be resolved - together with our different product teams
• You will analyse the issues and coordinate the solution within 1NCE and our suppliers. You’ll ensure that the customers are satisfied with the resolution. If required you’ll also coordinate escalations towards our suppliers
• You are performing an important contribution for the success of our product, because you ensure that our customers understand our product and can integrated it successfully in their environment
• You’ll support our pre-sales team in customer appointments by adapting our products to customer specific environments
• You have a passion for tech and you are not frightened to simulate a customer setup end to end - beginning from the IoT device up to the server application

Your skills

• You are experienced with IoT application that are running in a cloud environment
• You are experienced with the architecture of a mobile network
• You are able to control an IoT device/modem e.g. from a Raspberry Pi / Arduino to initiate network attach, create a PDP context, etc.
• You are able to troubleshoot network issues, interpret network traces, dedect and resolve possible issues
• You have good knowledge of network protocols (TCP/UDP, MQTT, HTTP, GTP, MAP)
• You have experience with programming languages to create scripts to be used during daily work (e.g. Bash, PHP, Python, Perl, SQL, etc.)
• You are proficient with BSS applications, API and other web interfaces
• You have experience in cloud environments (e.g. AWS)
• You are familiar with incident- and problem management (e.g. according to ITIL)
• You bring first experiences with a ticketing system
• You have a Hands-On mentality and you are team-oriented
• You have good communication skills and power of self-assertion
• You have good English skills in speaking and writing

Your gains

• Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future
• A work environment defined by respect, close and informal communications among teams, departments, and management
• Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results
• Working on cutting-edge technologies 
• Flexible working models to accommodate work-life balance 
• Work around the globe program 
• Nilo.Health platform for your well-being 
• 26 days of paid annual leave
• Global and local events to strengthen our team spirit and have fun together
• And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)

Your contact

Please provide your application/ CV in English.

Margarita Kiefer
jobs@1nce.com

About us

Take your 1NCE in a lifetime opportunity !

1NCE is set to change the IoT connectivity market forever. This requires courage, creativity and a unique team with special skills.
Are you ready to join us in shaping the future of the IoT? 1NCE offers you unique career opportunities in one of the fastest growing markets in the world. 

At 1NCE, we are committed to providing equal employment opportunities to all individuals regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We value diversity, inclusion, and equity, and believe that a diverse and inclusive workforce is a key driver of our success.

We strive to create a workplace where everyone feels valued, respected, and empowered to bring their full, authentic selves to work. We are dedicated to providing a fair and equitable hiring process that ensures all candidates are evaluated based on their qualifications, skills, and experience without bias or discrimination.