Service Manager IoT (all)

Permanent employee, Full-time · Riga, Cologne

We are 1NCE

1NCE is a pioneering company at the forefront of reshaping the IoT connectivity landscape. As a key player in the industry, we are on a mission to change the telecoms/IoT landscape. With a focus on innovation, customer satisfaction and industry leadership, 1NCE is ready to change the system.

Your team

Join our international Service Delivery Team on a role of Service Manager! Together with other professionals you will be accountable for customer facing operational processes and responsible for the service delivery and service design towards our customers.
We are looking for specialists located in Germany or Latvia, with opportunity to work in hybrid mode.

Your mission

Accountable for service delivery operations: Serve as part of the Service Delivery Team, responsible for customer-facing operational processes, overall service delivery, and service design for customers.
Manage service performance: Oversee service delivery performance on a tactical level according to SLAs, acting as the functional and hierarchical reporting line for customers.
Coordinate service providers and partners: Manage 1NCE service providers based on SLAs, while maintaining strong relationships with partners and key accounts to ensure quality service.
Define and optimize processes: Develop and continuously improve service processes following ITIL standards, AWS Cloud Adoption Framework (AWS CAF), and defined Key Performance Indicators (KPIs).
Drive support tool development: Collaborate with DevOps teams to guide the enhancement of 1NCE support tools that are essential to service processes.
Monitor and report service levels: Track service delivery performance and compliance with agreed service levels, prepare service level reports, and conduct regular reviews with partners, key accounts, and service providers.
Support contractual and financial design: Assist internal teams in designing contractual and financial elements in collaboration with partners and service providers.

Your skills

Service management expertise: Familiar with ITIL and/or AWS Cloud Adoption Framework (AWS CAF), with prior experience working as a Service Manager.
Industry background: Strong foundation in telecommunications is preferred (experience in IT is also valued).
Conceptual working style: Keen interest in conceptual work and the ability to design and structure effective service processes.
Passion for innovation: Enthusiastic about digital innovations, modern cloud service architectures, and agile working methods.
Analytical and presentation skills: Skilled at making accurate effort and requirement estimations, and capable of presenting complex solutions in a clear and understandable way.
Customer focus and teamwork: A collaborative team player with strong customer orientation and a confident, professional presence.
Hands-on mentality: Practical, action-oriented mindset with a strong focus on teamwork.
Communication and assertiveness: Strong communication abilities combined with the ability to assert ideas effectively when needed.
Language proficiency: Good English skills (C1) in both spoken and written communication.

Your gains

Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future
A work environment defined by respect, close and informal communications among teams, departments, and management
Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results
Working on cutting-edge technologies
Flexible working models to accommodate work-life balance
Work around the globe program
Nilo.Health platform for your well-being
26 days of paid annual leave
Global and local events to strengthen our team spirit and have fun together
And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)

Your contact

Vladimir Kaiser
In case of any additional questions regarding the position: jobs@1nce.com

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About us

Take your 1NCE in a lifetime opportunity !

1NCE is set to change the IoT connectivity market forever. This requires courage, creativity and a unique team with special skills.
Are you ready to join us in shaping the future of the IoT? 1NCE offers you unique career opportunities in one of the fastest growing markets in the world.

At 1NCE, we are committed to providing equal employment opportunities to all individuals regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We value diversity, inclusion, and equity, and believe that a diverse and inclusive workforce is a key driver of our success.

We strive to create a workplace where everyone feels valued, respected, and empowered to bring their full, authentic selves to work. We are dedicated to providing a fair and equitable hiring process that ensures all candidates are evaluated based on their qualifications, skills, and experience without bias or discrimination.

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We look forward to meeting you!

Thank you for your interest in 1NCE. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@1nce.com.